Frill - A free customer feedback, Roadmap and Announcements tool.

Blog

Feedback, Roadmap & Announcements
wrapped into one, affordable product.

Thu Jan 29 2026

How Often to Send NPS Surveys? Your Guide to Survey Frequency

Net Promoter Score (NPS) is one of the simplest ways to measure customer loyalty—but only if you get the timing right.

Thu Jan 29 2026

When’s The Best Time to Send an NPS Survey?

Knowing the best time to send NPS surveys can make all the difference in collecting actionable feedback and improving customer loyalty.

Wed Jan 07 2026

10 Must-Know User Feedback Strategies for SaaS Companies

User feedback for SaaS companies is a must. This article provides insight into generating productive and highly actionable feedback.

Wed Jan 07 2026

6 Ways to Handle Feature Requests [+The Ideal Process]

Learn about the ideal feature request process and how to easily accept feature requests from users, allow upvoting, and more.

Wed Dec 31 2025

19 User Feedback Tools You Need to Try

User feedback tools help you collect and sort feedback from users of your website or application. Check out these affordable options.

Mon Dec 15 2025

How to Launch and Optimize Your In-App NPS Survey [2026 Guide]

Discover how to set up an in-app NPS survey to boost user engagement and customer loyalty. This guide covers tools, templates, examples, and Frill's new NPS widget.

Tue Dec 09 2025

Top 20 Customer Feedback Software to Use in 2026

Without customer feedback software, you can’t scale the way that you use feedback. We share 20 of the best tools to collect feedback.

Mon Dec 01 2025

What is a Feedback Portal? Top Features & 10 Best Tools

Discover what a customer feedback portal is, why it matters, must-have features, and the best tools to centralize and act on user input.

Tue Nov 11 2025

15 Changelog Formatting Best Practices [Plus Free Templates!]

Learn how to format a changelog with best practices, templates, and examples. Create clear, engaging updates your users will actually read.

Tue Nov 11 2025

15 Best Idea Tracking Tools Plus Business Innovation Tips

In this guide to idea tracking, we share top tips to help you track, validate, prioritize, and manage ideas.



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